Recent Posts

Monsoon Season is Here!

6/18/2019 (Permalink)

Monsoon season is here in the valley! To be exact monsoon season officially began on June 15th. Have you ever wondered why Arizona has monsoons? Or what monsoon season means? Well, monsoon seasons can be defined as high temperatures, high winds, and high moisture. So why do we get monsoons in Arizona? There is a shift in wind patterns which causes the moist ocean air to now flow into dry lands such as Arizona. This is also why there is a potential to have funnel clouds/tornadoes during monsoon season in Arizona (warm moist air, cool dry air). It is important to note that during a monsoon if you can stay indoors to avoid the potential haboobs, lightning, and flooding you should! It has been reported that since 2009 26 were killed due to flooding, an unknown amount of car accidents due to dust storms/haboobs and 14 were killed due to lightning. We have the tools and knowledge to assist you if your home is damaged by the ruthless Monsoon weather. The biggest weather killer in Arizona is the heat. Check out our new blog coming in a week discussing heat safety!

SERVPRO Convention is Coming!

6/18/2019 (Permalink)

As many of our clients (especially large loss clients) know, SERVPRO is the best because of our network. With over 1700 franchises in the United States and Canada, there is always a resource for any problem a job might throw at you. 

Once a year, all the franchise owners and employees travel to a convention where we can meet each other, talk about new ideas for projects, visit a trade show to learn about the best new products and workshops to make sure we stay on the cutting edge of the industry. This is what helps us make sure our clients are getting the absolute best value with our services. 

If you are an insurance, real estate or first responder professional and would like to learn about the new techniques or products please let us know and we will be happy to share what we learned. 

Do I have black mold?

6/15/2019 (Permalink)

A sample of black mold (Stachybotrys chartarum) spores.

5 Common Types of Mold Growth

Many species of mold flourish inside of houses, particularly after water damage. Find out more about five common types of mold growth.

1. Alternaria

Alternaria grows in damp areas. Most species have a fuzzy appearance and may be black, brown or gray in color depending on conditions and the point in the growth cycle. 

2. Aspergillus

Aspergillus is a very common type of house mold, as spores tend to be more concentrated in indoor air than outdoor air. This genus favors materials containing cellulose or plant fibers. It is not uncommon to find Aspergillus growing on paper, textiles, insulation or wood exposed to high humidity. Species grow in many different colors, such as brown, black, gray, green, white or yellow. 

3. Black Mold

The scientific name of black mold is Stachybotrys chartarum. This species is not always black and may be green early in its growth cycle. Stachybotrys chartarum produces mycotoxins and is known to be one of the most dangerous types of mold. Water damage often precedes black mold growth.

4. Cladosporium 

Cladosporium tends to grow on damp building materials or textiles. This genus stands out for its ability to flourish in cooler temperatures compared to other types of mold. Cladosporium is usually black or dark green in color.

5. Penicillium

Penicillum is set apart by its blue or green color and pungent odor. This type of mold flourishes in porous materials exposed to water and is a common cause of produce spoilage. There are about 200 species of penicillum, and some are known to produce mycotoxins. 

These are five of the most common genera or types of mold found in houses and other structures. Homeowners may be able to clean up a minor infestation, but it can be difficult to determine the full extent of mold growth. For the best results, call SERVPRO of Ahwatukee & South Tempe for an evaluation!

Phoenix Fire Damage and Soot From a Fire

6/15/2019 (Permalink)

Residential house fire repaired by SERVPRO

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Ahwatukee and South Tempe will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 480-756-7773

Understanding Biohazard Cleaning

6/15/2019 (Permalink)

Proper bio disposal containers

Dissecting Biohazard Cleanup: Understanding the Process and Reducing Risk

By Tim Reifsteck

When compared to a fire or water loss, property damage resulting from a suicide, murder or unattended death poses greater risk and complexity for the adjuster, the biohazard cleanup company, and of course, the policyholder. Many cleaning and restoration companies will offer bioremediation services, but only those that specialize in this area, like SERVPRO truly understand the science and intricacies of the bioremediation and decontamination process. In order to minimize risk for the insurance carrier and ensure the safety of the policy holder, it’s important to realize the inherent challenges of bioremediation and the processes and standards that every biohazard cleanup professional must adhere to.

Am I liable for an improper biohazard cleanup?

At some point in their careers, insurance professionals may have experienced sticker shock from a bioremediation claim. How could the biohazard cleanup of a single room cost more than recovering an entirely flooded home? It might be tempting to retain a trusted property damage restoration company at a lower cost, but doing so may put the insurer at risk for a lawsuit.

Consider a recent case where a general cleaning company was hired to sanitize a home after 600 pounds of deer meat rotted in a family’s garage due to a power outage. Following the cleaning, the homeowners reported that the rotting stench still remained throughout the house and that some family members became ill. Experts who were brought in to investigate the situation determined that the enduring smell and sickness resulted from inefficiencies in the cleaning process, such as the failure to seal concrete surfaces.

Why is bioremediation so complex?

Many biohazard situations pose grave health risks to policy holders and cleanup companies because of the potential exposure to bloodborne pathogens. One out of every 24 people has Hepatitis B, Hepatitis C or HIV and these pathogens can survive in a deceased person for a considerable amount of time – up to 16 days after death, depending on the temperature and surrounding environment. Exposure to bloodborne viruses can occur due to direct contact with non-intact skin, accidental injury from biological fragments, inhalation and exposure from splashes of blood or bio fluid to the eyes, nose, or mouth. Considering the health risks, bioremediation specialists must follow stringent employee safety regulations and meticulous decontamination procedures that most cleanup crews are not accustomed to.

Separately, biohazard situations can lead to hidden dangers that an average property restoration technician might not even consider. For example, in a water damage emergency, floor boards and drywall might be removed because they are visibly warped and unsalvageable. Then the rest of the structure can be dried out. In contrast, blood can seep through grout and in-between floorboards, even through subflooring. There is no other way to clean the damage but to remove all affected materials – if new wood floors are installed over the blood spill or if tiles are simply wiped down, the remaining bio matter can spread disease, release odors and further damage the property.

How do I evaluate a bioremediation provider?

To determine whether or not a company is qualified to handle a biohazard situation, insurance professionals need a deeper understanding of proper bioremediation standards and what it takes to fully decontaminate a property. These are the key things to inquire about when choosing a vendor for a biohazard cleanup:

OSHA Compliance – These regulations are in place to protect the biohazard company employees and to prevent injury and potential liability for all involved. All supervisors and field technicians should be trained in the following OSHA programs: Bloodborne Pathogens, Personal Protective Equipment, Hazard Communication, Asbestos Awareness, Heat Illness, Fall Protection, Lift Safety, Lock Out – Tag Out, and Power Tool Safety. A common misstep among restoration companies is that they only comply with the OSHA Bloodborne Pathogens Standards, instead of all the aforementioned areas.

EPA and State Environmental Agency Compliance – The disposal of medical waste must be in accordance with federal, state and/or local regulations. Not all biohazard remediation companies are licensed to transport or store medical waste so it’s essential to understand if/how they comply with the local and national standards. The cleaning company can incur hefty fines if medical waste is not disposed of properly. Also, employees need to be trained in the proper use of cleaning agents – this can be more complicated than it seems, as many agents will become inactive if not measured and diluted properly.

Reporting/Testing – A reputable company should be able to deliver a detailed report which catalogs every step of the cleanup process. This should include photos of the entire process as well, so the policy holder and adjuster understand why some structural materials needed to be removed, what was disposed, why the employees went through a certain amount of protective equipment, etc. They should also have equipment available to check for non-visible but active biological fluids and other contaminants so that it is certain when an area is considered disinfected.

Sensitivity Training – Dealing with a flood or fire can be extremely traumatic, but it does not compare to the loss of loved one. During these traumatic situations, the family members often stay at home so it is imperative that the workers in their home are compassionate and considerate. The biohazard cleanup specialists at SERVPRO understand the need for the family to deal with only one point person in order to avoid confusion or conflicting updates. They have been trained to eliminate alarming language from their vocabulary and speak empathetically with the policyholder.

When it comes to biohazard remediation, there is no quick solution. The fact that there are no laws protecting policy holders through a biohazard cleaning process puts the responsibility on the insurance carrier to work with bioremediation specialists who follow strict safety standards and cleanup procedures. If the insurance carrier directs the cleanup process and even one of the above points is neglected, they might be held liable for any further health and property damages resulting from the improper cleanup. It is important to remember that you can’t put a price tag on the peace of mind that a policy holder needs after a traumatic crime or death occurred in their home or place of business.

Locally Owned Company with Valuable Resources

As a locally owned and operated business, SERVPRO of Ahwatukee and South Tempe is strategically located to respond quickly to your water damage emergency and your mold cleanup. When there is mold in a home or business, we have the resources and personnel to help get your home or business back together. Call us today! 

Information provided by: http://www.claimsjournal.com/news/national/2013/10/22/238753.htm

Mold Remediation In Commercial Fire Riser

8/11/2017 (Permalink)

Fire Riser Room

A Fire Sprinkler break caused a fire riser room to flood in a commercial building. The unit was never dried properly, thus the drywall remained wet causing mold to grow on the drywall. SERVPRO Of Ahwatukee and South Tempe was called out to perform the mitigation, which the property Manager was extremely happy with.

Office Flooding due to Monsoon storms

8/11/2017 (Permalink)

Water Intrusion due to blocked gutter on roof

Small Office flooding due to heavy monsoon storms. No matter how big or small, SERVPRO Of Ahwatukee and South Tempe is here to help with storm season here in Arizona. This water intrusion was caused due to a gutter that was blocked on the roof. Our Franchise helped clean up, dry out, and repair the ceiling tiles.

Commercial Flooding due to Monsoon Storm

8/11/2017 (Permalink)

six inches of water throughout commercial building

Here in Arizona during Monsoon Season we are always subject to downpours. Sometimes its minor, then sometimes your 10,000 square foot office floods. No matter the size, SERVPRO Of Ahwatukee and South Tempe is here to help. This Commercial building has flooded numerous times over the monsoon season, and has been extremely happy with how swift and effective SERVPRO has reacted to every loss.

For Immediate Service in Ahwatukee & South Tempe, Call SERVPRO

7/11/2016 (Permalink)

SERVPRO of Ahwatukee & South Tempe provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Ahwatukee & South Tempe. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7: 520-709-6023

Residential Services

Whether your Ahwatukee & South Tempe home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Ahwatukee & South Tempe commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Our Highly Trained Restoration Specialists can restore your Ahwatukee Home

7/7/2016 (Permalink)

SERVPRO of Ahwatukee & South Tempe is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Ahwatukee & South Tempe

SERVPRO of Ahwatukee & South Tempe specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.